Refunds, Collections & Charges Policies

RecSports Membership

RecSports Staff may suspend or terminate a Membership Agreement at any time for the following reasons: disorderly conduct, disruptive behavior, abuse of any RecSports facility, equipment, or staff, failure to follow RecSports rules, policies or guidelines, failure to sign waiver or university regulations and policies. A user asked to leave by the staff will not be refunded any paid charges.

All requests for refunds must be submitted via email to RSMemberServices@ufsa.ufl.edu

Members may cancel their Membership Agreement at any time; refunds are provided in accordance with the following:

If a written notice of cancelation is received within three (3) business days from the date of purchase, a prorated refund will be provided. A $15 processing charge will be deducted from the refund amount.
If a written notice of a cancelation occurs after three (3) business days from the date of purchase; Refunds may be granted under the following circumstances only:
- Member is no longer employed by the university
- Member will be moving out of Alachua County
- Member has documented medical circumstances that will prevent them from using the membership

Refund requests for payroll deducted memberships will be submitted by RecSports to UF Payroll Services in accordance with the refund policies listed above. Former members who receive a refund must pay membership charges according to the current rate schedule if they wish to rejoin.

Day Pass

Day Pass charges are not eligible for refunds.

AQUATICS & RISK MANAGEMENT

Certification Courses

Certification Courses may be granted a refund under the following circumstances:

In the event of cancellation by RecSports.
In the event the registered participant has documented medical circumstances that will not allow them to participate.
Lifeguard & Instructor classes: a partial refund may be provided in the event a registered participant does not pass the prerequisite skills evaluation. A $50 administrative charge will be deducted from the refund amount.

Transfer of Course Registration:

A registered participant may request a transfer to a different offering of the same course for no additional cost.
Transfer requests must be made in writing before the course begins and will be reviewed on a case-by-case basis.

Group Swim Lessons

Group Swim Lessons may be granted a refund under the following circumstances:

In the event of cancellation by RecSports.
In the event the registered participant has documented medical circumstances that will not allow them to participate.

Transfer of Course Registration

An individual may request a transfer to a different offering of the same course for no additional cost.
Transfer requests must be made in writing before the course begins and will be reviewed on a case-by-case basis.

Private & Semi-Private Swim Lessons

Private & Semi-Private Swim Lessons may be granted a refund in the event the registered participant has documented medical circumstances that will not allow them to participate.
Private & Semi-Private Swim Lessons packages are non-transferable from participant to participant.
Semi-private Lessons are considered rendered when one or both registered participants attend the scheduled lesson.
Private & Semi-Private Swim Lessons expire 1-year after the date of purchase.

FACILITIES

Single use guest passes are not eligible for refunds.

FITNESS & WELLNESS

Personal Training charges are not eligible for a refund.
Massage Therapy charges are not eligible for a refund.
Nutrition Services are not eligible for a refund.
Premium Classes
- Premium charges will be refunded if requested by Noon prior to the first day of the class.
- No refunds will be given once the class has begun.
- A $10.00 processing charge will be deducted from the refund amount

OUTDOOR RECREATION

Outdoor Recreation services are not eligible for transfers.
Outdoor Recreation services are eligible for refunds under the following circumstances only:
- In case of service cancellation by RecSports, refunds will be given. RecSports has cancelled the service offering.
- A paid replacement has been found through the specific offering wait list or the registered participant finds someone to fill their spot.
  - A $10 base processing charge or 15% of the registration price, whichever is greater, will be assessed to the participant requesting a replacement in the event that a paid replacement is found.
  - Replacement requests must be made in writing, at least 2 weeks prior to the scheduled service offering start date. Requests made less than 2 weeks in advance will be reviewed on a case by case basis.
- Participant has documented medical circumstances that will not allow them to participate.
Walk-in equipment rentals are not eligible for refunds.
Equipment reservations must be cancelled at least three days prior to the scheduled day of check-out to receive a full refund.

SPECIAL EVENTS

Special Event charges are not eligible for refunds. These charges include but are not limited to single day events, tournaments, and races.

General Policies

Payment of invoiced or billed amounts must be paid within thirty (30) days of the invoice date.
RecSports staff have the right to turn over delinquent invoices to a collections agency if invoice remains unpaid after one hundred-twenty (120) days. RecSports staff have the right to prohibit the future reservation and use of Recreational Sports facilities, programs, and services.
Refund requests for payroll deducted memberships will be submitted by RecSports to UF Payroll Services in accordance with the refund policies.

RISK MANAGEMENT TRAINING EQUIPMENT RENTAL

Late Fee Charge

Daily late charge = daily rental rate x number of days late (up to 14 days).
Items not returned within 14 days of the established rental return date, as per the Equipment Rental Agreement, are considered lost and the renter will be charged for the late charge and the current full retail replacement cost.

Lost or Damaged Equipment Charge

Renters are responsible to pay the current full retail cost to replace any equipment not returned, damaged, lost, or stolen.

Cleaning Charge

A $10 charge will be assessed for each piece of equipment that is returned that has not been cleaned and decontaminated according to provided instructions. This includes but is not limited to: excessive moisture, dirt, grime, or markings.

UF OUTDOOR TEAM CHALLENGE COURSES

Cancellation/No Show

Cancellation or amendments of the reservation must be in writing and received by Recreational Sports staff by the assigned date and time stated in the reservation and rental agreement.
If the group cancels after the assigned date and time, as stated in the reservation and rental agreement or no-shows, a cancellation/no-show charge will be assessed to the member or group reserving the facilities.
A no-show on the day of the event due to weather or unforeseen circumstances may result in the member or group being assessed a service and/or operational charge.

Damage/Cleaning

Damage to the facility and/or equipment will result in the cost of repairs and/or replacement charged to the member or group reserving the facilities.
A charge will be assessed to the member or group reserving the facilities and/or equipment, if not cleaned and returned to its pre-event condition and location.

Failure to pay charges will result in the following:

Students: Charges will be placed on the student’s UF account.
Non-students: Charges left unpaid for more than 20 business days will be submitted to a collection agency and the user will be responsible for all collection fees.
Forfeiture of the privilege to reserve facilities and services until the invoice is paid.