Programs & Services Policies

Fitness and Wellness Policies & Procedures

Group Fitness Policies

• Online registration opens 25 hours before class.
• Cancel through RSConnect before class start time.
  • To cancel online, login on RSConnect, select your name in the top right corner, select "profile" and "programs", find the class you wish to cancel, select "cancel" and select "confirm" to cancel.
• Registered participants must check in with the instructor and arrive at least 15 minutes early to claim their spot.
• Participants not checked-in 5 minutes before class start will lose their spot and the following penalties are assessed:
  • First infraction: email warning
  • Second infraction: email warning
  • Third infraction and beyond: registration blocked for 5 days
• Warnings reset at the beginning of each semester.

Group Fitness Premium Policies

• Online registration opens 120 days in advance.
• Registered participants must arrive at least 15 minutes early and check in with the instructor.
• For cancellations and rescheduling, please email RSGroupFitness@ufsa.ufl.edu with any supporting documentation/explanation.
• Refunds are not guaranteed and are administered on a case-by-case basis. Typically, a refund is considered in the case of academic/emergency conflicts that arise, hindering a participant's ability to attend.
• Cancellations without supporting documentation on academic/emergency conflicts will include a $10 cancellation fee.

Personal Training Policies

• Sessions are non-refundable.
• Once sessions are purchased, refer to the email receipt to complete intake paperwork.
  • To ensure the best experience, provide honest feedback and share complete medical history with your Personal Trainer. You are responsible for the accuracy of all information provided in forms or conversations.
  • You may request a specific trainer. If that trainer is unavailable, you may wait up to 4 weeks or be matched with another trainer.
• Initial Consultation:
  • A fitness assessment will be conducted by your assigned Personal Trainer in the initial consultation prior to beginning any sessions.
  • Your trainer will review program expectations at your first meeting. Active participation is required; if expectations are not met, you may be reassigned to another trainer.
• Personal Training sessions
  • Once established with a Personal Trainer, all cancellations or session rescheduling must occur at least 24 hours in advance to avoid being charged for the session.
  • If you are uncomfortable with an exercise, you may ask your trainer to explain its purpose or suggest an alternative.
• Individual 60-minute packages may be upgraded once before they expire.
• For Buddy Training, the listed price is half of the total package. Both participants must complete payment before being assigned a trainer.

INMOTION CENTER POLICIES

• Once registered, refer to the email receipt to find links to complete intake paperwork and schedule your session.
  • To ensure the best experience, provide honest feedback and share complete medical history with your Wellness Associate. You are responsible for the accuracy of all information provided in forms or conversations.
  • Use your Microsoft Bookings confirmation email to reschedule or cancel an appointment. Requests by phone or email are not accepted.
• There is no charge for InMotion Center appointments when patrons are timely.
  • Arriving less than 15 minutes late will shorten the appointment by the corresponding tardiness.
• Late and Cancellation ‘No Show’ fees:
  • Arriving more than 15 minutes late will be charged a No Show $20 fee.
  • Cancellations with less than 24 hours’ notice is considered a no show and will be charged a No Show $20 fee.
  • $20 No Show fees are charged directly to the student account.
• Cancellations made at least 24 hours in advance may be rescheduled within 30 days at no charge.
• Appointments are one-on-one. Clients who bring an additional guest will be charged $20.

Nutrition Services Policies

• Sessions and packages are non-refundable and expire 120 days from the purchase date.
• If more than 120 days pass since your last session, you must purchase a new 3- or 5-session package. Follow-up sessions are not valid at that time.
• Once sessions are purchased, refer to the email receipt to complete intake paperwork and schedule your appointment.
  • Use your Microsoft Bookings confirmation email to reschedule or cancel an appointment. Requests by phone or email will not be accepted.
• Sessions canceled more than 24 hours in advance may be rescheduled within 30 days or forfeited. Sessions canceled with less than 24 hours’ notice, or no shows, are forfeited.
• Sessions cannot be transferred to another person.
• Arriving late shortens your appointment; arrival by more than 15 minutes late is considered a no show.

Massage Therapy Policies

• Sessions and packages are non-refundable and expire 120 days from the purchase date.
• Once sessions are purchased, refer to the email receipt to complete intake paperwork and schedule your appointment.
  • Use your Microsoft Bookings confirmation email to reschedule or cancel an appointment. Requests by phone or email will not be accepted.
• Share complete and accurate health information with your therapist. You are responsible for the accuracy of all information provided. Providing feedback during your session helps improve your experience.
• Arriving late shortens your appointment. Arrival after half of the scheduled session time is considered a no show (e.g., arriving more than 15 minutes late to a 30-minute session, or more than 45 minutes late to a 90-minute session).
• Cancellations made at least 24 hours in advance may be rescheduled within 30 days at no charge. Cancellations with less than 24 hours’ notice, or no shows, result in forfeiture of the session.
• You may request a specific therapist. If unavailable, you may wait for their next opening or be scheduled with another therapist.
• If you are purchasing a massage as a gift:
  • Forward your confirmation email to the recipient and CC RSMassageTherapy@ufsa.ufl.edu. The recipient must complete the intake paperwork with their own information and schedule the appointment.

Changes Program Policies

• All new members are expected to attend the Opening Ceremony, every class, and the Closing Ceremony.
• Members may have no more than 2 unapproved absences during the semester. Members with more than 2 unapproved absences may be dismissed.
• Members arriving after the warm-up period, or more than 10 minutes after class start (whichever comes first), will receive an unexcused absence.
• Absences may be approved for:
  • Medical situations
  • Direct academic conflicts (scheduled classes or exams)
  • Religious observances
  • Work-related emergencies
• To request an approved absence, notify the Program Assistant at least one week in advance and provide documentation within 72 hours of the absence.
• Members who are dismissed or resign from the program will incur a $50 charge posted to their student account.

Outdoor Adventures

Program Trip Policies

• Pre-trip meetings are mandatory.
• The transport of alcohol, weapons, and/or illegal drugs is prohibited in University of Florida (UF) owned or rented vehicles.
• Only approved UF employees are permitted to operate all vehicles owned or rented by UF.
• Disorderly conduct, abuse of UF property, equipment, staff, and/or disregard of RecSports and Outdoor Adventures policies will result in immediate dismissal from the activity at the participant’s expense.
• Additional sanctions may include: disciplinary action, reimbursement for damages, and/or potential suspension from RecSports programs and services.
•  A participant asked to leave by RecSports staff will not be refunded any paid charges.

Gear Rental Policies

• Only valid Gator 1 Card holders (renter) may check-out outdoor rental equipment.
• All equipment is the responsibility of the Gator 1 Card holder once it is checked-out.
• The renter must sign the “Equipment Rental Agreement” at the time of equipment checkout.
• Equipment condition will be assessed at the time of check-out and time of return.
• The renter will be charged for late, dirty, and/or wet, damaged, or lost equipment.
• Equipment left unattended at the CORE facility will be charged a $25.00 charge. Should the equipment be lost or stolen while left unattended, the renter will be responsible for all replacement costs at current full retail prices.
• Walk-in rental equipment must be paid for at the time of check-out.
• Equipment rental reservations must be made at least five days prior to the anticipated day of check-out. Reserved equipment must be paid for at the time of reservation.
• Equipment that is not returned at the assigned date and time, as stated in the rental agreement, will be considered late.
• Equipment not returned within 14 days of the assigned date and time, will be considered lost.
• Patrons will be assessed the manufacturer’s suggested retail price (MSRP) for the lost equipment in addition to the accumulated late charges.
• Failure to pay late, damage, cleaning, and/or replacement charges will result in the following:
  • Students: Charges left unpaid for more than 20 business days will be placed on the student’s UF account.
  •  Non-students: Charges left unpaid for more than 20 business days will be submitted to a collection agency and the renter will be responsible for all collection fees.
• RecSports reserves the right to refuse rental.

LAKE WAUBURG POLICIES

Disorderly conduct; dangerous, inappropriate or disruptive behavior, abuse of the facility, natural environment, equipment, or staff and/or disregard for the Recreational Sports and Lake Wauburg policies will result in immediate dismissal. Additional sanctions may include: disciplinary action, reimbursement for damages, and/or potential suspension from the facilities and programs. A participant asked to leave by RecSports staff will not be refunded any paid charges.

Tobacco & Alcohol

• In accordance with the University’s Tobacco-Free policy, the use of any tobacco products is prohibited.
• Alcohol is not permitted during operational hours. Special events during non-operational hours with an approved permit through UF Business Affairs will be considered.

Pets

•  Pets, with the exception of service animals, are not permitted.
• Service Animals may not be left unattended.

Activity Specific

• Fishing is allowed at Lake Wauburg with a valid State of Florida fishing license in designated areas. Fishing is not permitted from the swim area dock.
• Private gas-powered watercraft are not permitted. Electric/trolling motors are permitted
• Use of metal detectors is not permitted.
• Removal of artifacts, plants or animals is not permitted.
•  Attaching Objects to Trees and Structures
  • Anchoring to buildings, bike racks, handrails, challenge course elements, fences, tables, or light poles is not permitted.
  •  May be affixed to trees greater than 1 foot in diameter to be used as anchor points..
  •  May be affixed on a temporary basis and must be removed when not in use.
  •  May not be set up within a special event zone or interfere with other guest activities.
  •  Slacklining Specific:
    • Length not to exceed 40 feet.
    • Maximum height is 3 feet at the center of the span.
    • A minimum of 8 feet clearance on both sides is required.
• Tents are not permitted, unless accompanied by a permit through UF Business Affairs
• Alteration of facilities and/or natural landscape is not permitted, unless accompanied by previous approval from RecSports. This includes activities involving balloons, candles, open flame/fires outside of grills, affixing nails, tape, or staples to pavilion posts or trees. Click here to review our Reservation & Rental Policies in more detail.
• The sand volleyball court is for drop-in use only, unless marked as reserved.
• Personal grills are not permitted.

Inclement Weather Guidelines

• Download the Rainout Line App on your mobile device for instant notifications on cancellations or modifications at RecSports facilities or call 352-200-2779.
  • Account Name: “UF RecSports Cancellation Hotline”
• Conditions should be monitored for potential signs of heat illness when the air temperature is above 85°F. Stay hydrated, increase rest breaks and decrease exertion time.
• Adhere to all RecSports directives, including cancellations or modifications, as listed on the Rainout Line App at any RecSports facility or program.

Modes of Transportation

• Parking is only permitted in designated parking areas.
• Use of motorized vehicles (including scooters and mini-bikes), skateboards, skates, and bicycles are not permitted.
• Bicycles are restricted to mountain bike trails and main paths.

Equipment Rental

• Only valid Gator 1 cardholders may check out equipment.
• There is a 60-minute limit on all equipment when someone is waiting.
• Equipment must be returned 30 minutes prior to the park’s closing time.
• Equipment is required to remain on park premises.

Boating Policies

• Keep lifejacket on and fastened at all times.  
• If assistance is needed, blow the whistle on lifejacket three times.  
• Remain seated in the boat; no swimming is permitted.  
• Do not dock at any other store or structure.  
• Return the boat within one hour.  
• The GatorOne Holder is liable for any damages. 

Swim Area Policies

• Swimming is allowed in designated swim area only when a lifeguard is present.
• Glass containers are not permitted.
• Diving/jumping is allowed in designated area only.
• Small children must be accompanied/supervised by an adult while in or near the water.
• Non-swimmers must wear a life jacket.
• Prolonged breath-holding or swimming under water for distance is not permitted.
• Backflips are prohibited.

Athletic Training

Cancellation/No-Show Policy

• Appointments canceled BEFORE 1p.m. the day before scheduled appointment may be rescheduled, free of charge, within 30 days of the original appointment.
• Appointments canceled AFTER 1p.m. the day before scheduled appointment will be assessed a $20 charge. Appointment may be rescheduled within 30 days of the original appointment.
• Tardiness (less than 15 minutes) to a session will result in shorter Athletic Training appointments. At or after 15 minutes, the appointment would be considered a no-show and assessed a $20 cancellation/no show charge.
• After two cancellations made after 1 p.m. the day before scheduled appointment and/or no-shows in the same semester, patients will not be allowed to schedule appointments for 30 days.

Photography, videography, and audio recording inside the Southwest Recreation Center and the Student Recreation & Fitness Center is not allowed without prior approval from RecSports Administration. Submit a Public Relations Form.

Note: In accordance with the University’s Best Practices for Photographing and Filming in Public Areas, a reasonable effort should be made to obtain written model release.