MEMBER SERVICES ASSOCIATE
Our Member Services Associates manage all member and guest access. These staff members are found in the Membership Office and front desk spaces at Southwest Recreation Center and Student Recreation Center.
Unit Specific Job Responsibilities
- Monitor access to the facility to ensure only valid users and their guests are admitted.
- Have knowledge of membership options and guide patrons through purchasing a membership.
- Assist program participants and facility users regularly, on the phone and in person, with all aspects of the Recreational Sports Program. Make referrals to appropriate areas as necessary. Be knowledgeable of all Recreational Sports and University Programs.
- Work independently and be resourceful in order to assist patrons and provide excellent customer service.
RecSports Team Member Responsibilities
- Develop professional relationships with co-workers, participants, and guests
- Uphold and exceed the expectations of the cornerstones of RecSports service: Accountability, Anticipating needs, Attitude, and Atmosphere
- Demonstrate a desire to learn and apply knowledge as a RecSports ambassador
- Take ownership of RecSports facilities and programs by exhibiting a responsible work ethic
- Promote and maintain cleanliness and appearance within and around RecSports facilities
- Enforce RecSports policies and procedures to promote participant safety and satisfaction
- Respond to all emergency situations and adhere to established protocol including pre- and post- incident procedures
- All RecSports employees are expected to abide by the RecSports Code of Conduct process that clarifies shared expectations and standards in effort to best serve our patrons, develop each team member, and prepare student employees for future career endeavors
Requirements/Qualifications
- Interest in recreation, fitness, and campus involvement
- Ability to work independently and communicate effectively
- Availability to work nights and weekend hours
- Availability to work 9-12 hours, at minimum, each week
- Successful completion of department training requirements once hired
- Complete and maintain UF online certifications in GET803, OOC101, PRV802, ITT102 once hired
LET'S GET MOVING!
Timeline for Fall Start Date:
- Interviews in July
- Department-Wide Onboarding in late July
- Unit Trainings in mid-August
Timeline for Spring Start Date:
- Interviews in November
- Department-Wide Onboarding in early December
- Unit Trainings in mid-December or early January
Timeline for Summer A Start Date:
- Interviews in March
- Department-Wide Onboarding in April
- Unit Trainings in late April or early May
Timeline for Summer B Start Date:
- Interviews in late May or early June
- Department-Wide Onboarding in mid-June
- Unit Trainings in late June