Lake Wauburg
Lake Wauburg Associate
Lake Wauburg Associates serve RecSports participants at North Shore and provide excellent customer service, manage equipment rentals, assist in loading and unloading at the boat launch, and manage gatehouse operations.
RecSports Team Member Responsibilities
- Develop professional relationships with co-workers, participants, and guests
- Uphold and exceed the expectations of the cornerstones of RecSports service: Accountability, Anticipating Needs, Attitude, and Atmosphere
- Demonstrate a desire to learn and apply knowledge as a RecSports ambassador
- Take ownership of RecSports facilities and programs by exhibiting a responsible work ethic
- Promote and maintain cleanliness and appearance within and around RecSports facilities
- Enforce RecSports policies and procedures to promote participant safety and satisfaction
- Respond to all emergency situations and adhere to established protocol including pre- and post-incident procedures
- All RecSports employees are expected to abide by the RecSports Code of Conduct process that clarifies shared expectations and standards in effort to best serve our patrons, develop each team member, and prepare student employees for future career endeavors
Unit Specific Job Responsibilities
- Provide high-quality customer service
- Welcome patrons and manage facility access at the Gatehouse
- Complete credit card transactions for patrons entering the facility and renting boats
- Perform proper reconciliation of credit card transactions
- Perform headcounts and track daily patron usage
- Answer incoming phone calls
- Assist patrons checking out boats and equipment
- Provide safety briefings for boat rentals
- Assist patrons as they load and unload their boats into the lake
- Enforce park rules, regulations, and policies
- Complete opening and closing duties
- Support Lake Wauburg special events and facility reservations
- Perform regular maintenance and cleaning including emptying trash, cleaning restrooms, picking up palm fronds, etc
- Inspect facilities and equipment for unsafe conditions, remedy the condition, and or notify Supervisors
- Participate in departmental and unit-specific training
- Ensure patron safety and respond to emergencies
- Administer First Aid/CPR/AED in an emergency
- Assist supervisors and professional staff with additional duties as assigned
Requirements/Qualifications
- Interest in outdoor recreation, customer service, and campus involvement
- Must have a valid driver’s license
- Valid First Aid/CPR/AED certification OR register to obtain the certification within the first 30 days of employment
- Work 10-15 hours per week, including one weekend shift (note that Lake Wauburg is open over academic breaks and holidays)
- Attend mandatory monthly staff meetings (2nd Tuesday of every month)
- Attend mandatory trainings and skills clinics
- Availability to work two shifts per week during operating hours, including weekday, weekend, and over academic breaks
- Complete and maintain UF online certifications GET803, OOC101, PRV802, ITT102, GET811
Preferred Qualifications
Previous experience with the following:
- Working in an outdoor setting
- Working at a waterfront/lakeside facility
